FAQs

Frequently Asked Questions


Contact Us

Q?

DO YOU OFFER HELIUM TANK RENTALS?

A.

Balloon Masters is a full service balloon decorating company and thus we do not rent our helium tanks.

Q?

DO YOU HAVE A RETAIL STORE? WHAT ARE YOUR HOURS OF OPERATION?

A.

We do not have a retail store and thus do not have regular store hours. We decorate onsite.

Q?

ARE YOUR BALLOONS BIODEGRADABLE?

A.

The professional grade latex balloons we use are made from the sap of rubber trees. They biodegrade at about the same rate as an oak leaf and are a natural way to prevent deforestation because of latex harvesting. Latex balloons are a natural combatant against greenhouse gases, as the more rubber trees we save, we slow global warming.

There are two types of balloons, foil (sometimes called mylar) and latex. Foil balloons are not biodegradable, but can be recycled. Latex
balloons can't be recycled, but are biodegradable.

Q?

HOW LONG WILL THE DECOR LAST?

A.

That depends on the environmental conditions and if the decor is air-filled or helium filled. A regular 11″ helium balloon has a lifespan of about 12-15 hours. We can extend the float time by treating the balloon with a polymer prior to inflation. This can increase the float time by several days, up to a week (there is an additional fee for this service). Air-filled decor can last for days or even weeks under the right conditions.

Q?

HOW DOES THE CLIMATE AFFECT BALLOONS?

A.

We love to use balloons outside, as they have a large visual impact. We do everything possible to ensure the balloons have the best possible outcome, but we cannot place any guarantees on them as weather plays a very large role in how balloons fare outside. Wind can cause issues that we do our best to work around, and moving dust and debris can cause the balloons to pop. Also, exposure to extreme heat can cause balloons to expand and sometimes pop.